Fatkart.com will accept Return or Size Exchange of a product only if the following conditions are met.
1. Return/Size Exchange should be initiated within 48 hours of order delivery by mailing us at firstname.lastname@example.org.
2. The tags & invoice of the product should be intact.
3. The product should be unused, unwashed and in an undamaged condition.
4. The item needs to be returned along with the original packaging.
1. Please make a note that return and refund policy is NOT applicable on orders that are custom stitched or custom made.
2. For all the orders processed either through credit/debit/net banking, we will process the refund in Fatkart Wallet, once after the quality check (QC) of the returned product is done.
3. The customer needs to send us the shipment by himself/herself. Also, we request the customer to send the scanned copy of the courier slip to email@example.com and Fatkart will refund the amount.
4. Fatkart will refund the courier slip amount based on the following condition
- If the order value is equal or less than Rs.1500, Fatkart will refund Flat Rs.70 to the customer fatkart wallet along with the amount of the product returned.
- If the order value is greater than Rs.1500, Fatkart will refund Flat Rs.100 to the customer fatkart wallet along with the amount of the product returned.